During these difficult economic times, standing by a commitment to culture could easily be dismissed in favor of saving every dollar possible…especially in the travel industry. One airline is betting that keeping its promises to people will make it as successful post-pandemic as it was before.

We are constantly bombarded with the phrase “organizational culture” in leadership. It appears as stated values or missions on webpages. It is asked about during interviews. It is presented during employee town halls. Organizational culture is just as important as we say it is. Yet, too many leaders leave the words sitting on the page. And their employees take notice.

In a highly charged environment, it can be a massive challenge to develop an effective mask policy for our businesses. The key is to develop a simple, effective message that you can stick to regardless of pushback.

Leadership, especially when you need to convey a message, requires more than simply informing people of change and expected behavior. Start by demonstrating what it is you want to see from your people before you even tell them.

In this profound and disturbing moment in our country’s history, we have an opportunity as business leaders to be a part of positive and sustained change. It all starts with recognizing we all have unconscious bias then committing to take meaningful action to ensure our employees are treated with empathy.

The well-being of your business or team begins with you. Are you taking time (as little as 15 minutes each day) to give yourself the space that will allow you to focus on everyone else who relies upon you?

Be very careful to think about the consequences - and the law - before taking action against an employee who makes a critical post about the workplace on social media.

Maintaining positive relationships with employees during challenging times is crucial to retention and problem-solving. Establishing cost-effective and team-oriented incentives can have far greater impact than most leaders could ever imagine.

How do employers get their people back to work when it might seem more advantageous to remain on unemployment insurace?